Note: IF YOU HAVE AN EMERGENCY OUTSIDE OF OFFICE HOURS a tenant is expected to take remedial action to prevent damage to the property and their personal possessions. Reimbursement of any contractor costs incurred where a tenant has instructed work without prior authorisation will only be considered in cases of genuine emergency for matters which cannot wait. Please be aware that something which although very important to you may not be considered as an emergency.
If you Smell Gas – if you have a gas leak or you can smell gas, Switch off gas mains supply, open the windows and evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999, this is a 24 hour free number. http://www2.nationalgrid.com/UK/Safety/Gas-emergency/
Once the leak has been made safe you must report this issue both through this system AND by telephone.
