Note: IF YOU HAVE AN EMERGENCY OUTSIDE OF OFFICE HOURS a tenant is expected to take remedial action to prevent damage to the property and their personal possessions. Reimbursement of any contractor costs incurred where a tenant has instructed work without prior authorisation will only be considered in cases of genuine emergency for matters which cannot wait. Please be aware that something which although very important to you may not be considered as an emergency.
Locks –If you cannot secure the property due to a fault or burglary, this is an Emergency and must be reported to us through this system AND by telephone.
If you have lost your keys it will be your responsibility to have the locks changed on a like for like basis and provide us with 3 copies of the new keys. This must be reported to us through this system.
Broken Glass –If you have broken glass and cannot secure the property due to a burglary, this is an emergency and must be reported to us through this system AND by telephone.
If you have broken glass due to accidental damage or malicious damage/neglect, you will be responsible for replacing the glass like for like and the associated costs. This must be reported to us through this system.
