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IF YOU SMELL GAS – Switch off gas mains supply, open the windows, call the National Grid (previously called Transco) 24 hour emergency number on 0800 111 999. After carrying out these steps, inform Premier Red Property immediately.

WATER LEAK – Turn off water mains. Switch off electrics if the water leak is near lights or power outlets. If water is coming from an upstairs property, alert the occupants above immediately and ask them to shut off the source of the leak. If they are not in, leave them a note to contact you or Premier Red Property.

ELECTRICAL FAULT – Check fuses have not blown, circuit breakers are in the ‘ON’ position and that there hasn’t been a general power cut in the area. Replace bulbs if necessary. If you still do not have electricity contact Premier Red Property.

– If you think your boiler isn’t working properly, first check to see if the pilot light is on and, if you have a combi boiler, check that the pressure is between 1 and 2 bars. If you require further assistance please contact Premier Red Property. on the next working day. If there is a gas or water leak from the boiler, refer to the guidance above and call Premier Red Property Immediately.

FIRE – In case of fire dial 999. Get everyone out and do not go back for any reason. Warn your neighbours, and if you live in a block of flats set of the communal fire alarm.


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