Note: IF YOU HAVE AN EMERGENCY OUTSIDE OF OFFICE HOURS a tenant is expected to take remedial action to prevent damage to the property and their personal possessions. Reimbursement of any contractor costs incurred where a tenant has instructed work without prior authorisation will only be considered in cases of genuine emergency for matters which cannot wait. Please be aware that something which although very important to you may not be considered as an emergency.
Smoke alarms and carbon monoxide alarms can be mains powered or battery powered. If your alarm is battery powered and is not functioning correctly please check whether the batteries require replacement before reporting your issue. If your alarm is mains powered it may still have a back up battery which should be checked/changed before reporting your issue. The replacement of alarm batteries is often an occupier’s responsibility. Please check the terms of your agreement to identify who is responsible for replacing alarm batteries in your property.
Appliance: So that your problem is dealt with as quickly as possible please provide us with as many of the details as possible for the affected appliance. Please include the appliance type, make, model and serial number (if possible). Please also provide an outline of the problem and describe any warning lights or unusual sounds.
Only when the Property Alarm does not turn off (constantly sounds), and there is no smoke, or gas smell – This is classified as an Emergency and must be reported through this system AND by telephone as soon as possible.
